North Yorkshire Council - Revenues and Benefits System Upgrade

Published: 23 May 2025

North Yorkshire Council is currently upgrading its Council Tax, Business Rates and Housing Benefits systems (between 2 May and the end of June 2025). This is to merge seven legacy systems into one consistent system for everyone in North Yorkshire. To do this, it will need to turn off its systems, staggering the closedowns over seven weeks.

Whilst the systems are down, customers will still be able to submit requests, however, North Yorkshire Council will be unable to action any changes. It will process requests as quickly as it can from end of June 2025 when the new system launches. Most people will be unaffected, and customers do not need to do anything while we make these changes.

NYC has created a series of FAQs which is available below. You can also visit https://www.northyorks.gov.uk/CitizensAccess for further information about the changes. If you have any further questions about the system upgrade, please contact welfareandbenefits@northyorks.gov.uk or revenues@northyorks.gov.uk and the team will get back to you.

Frequently asked questions documents regarding the upgrade of North Yorkshire Council's benefits and revenue systems May and June 2025